Texas Security Level II Certification Practice Test

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Study for the Texas Security Level II Certification Test. Review multiple-choice questions and gain insights with detailed explanations to excel in your exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

Which action is not recommended if faced with hostility in a security situation?

Maintaining a calm demeanor
Ignoring the individual
Using verbal de-escalation techniques
Retreating from the situation

The correct answer is: Ignoring the individual

Ignoring the individual in a hostile situation is not recommended because it can lead to a misunderstanding of intentions and escalation of the conflict. When hostility arises, maintaining engagement and communication is crucial. Ignoring someone may be interpreted as a lack of respect or acknowledgment, potentially increasing their frustration or aggression. In contrast, maintaining a calm demeanor helps to defuse tension. It allows you to project confidence and control over the situation, which can encourage the hostile individual to also calm down. Using verbal de-escalation techniques actively engages the individual, offering them a space to express their feelings while guiding the interaction toward a more peaceful resolution. Lastly, retreating from the situation may be necessary in some cases for your safety, but doing so should not involve ignoring the individual altogether. Instead, it should be a conscious decision to remove oneself from an escalating conflict while still acknowledging the other party's presence.